RealtorBroadcast

1. Scope

This Privacy Policy applies to RealtorBroadcast, including our website, account services, social media management tools, subscription features, and related support communications (the “Service”). By using the Service, you acknowledge the practices described in this policy.

2. Information we collect

Information you provide

  • Account information, such as your name, email address, password credentials in protected form, workspace details, and security preferences.
  • Content you create, upload, schedule, or publish, including text, images, videos, captions, posting choices, and scheduled times.
  • Media Library files and names, saved templates and hashtag sets, calendar notes, company names and logos, report settings and generated reports, and details submitted to AI writing tools.
  • Support requests, error reports, feature requests, and other communications. Reports can include your account identity, page address, browser details, and diagnostic information.

Connected social account information

When you connect a social network, it sends us the information you approved. Depending on the network, this may include your account name, profile image, pages or profiles you manage, permission to publish, posting results, performance information, and the protected connection details needed to keep the account connected.

Analytics and reporting information

We receive authorized account and post identifiers, publishing timestamps and results, and available network statistics, including engagement, views, reach, and Instagram Story or Reel measures. We store reporting snapshots and selected post details to show trends, comparisons, custom reports, and delivery history. Measures and coverage differ by platform; some historical information may be unavailable.

Billing information

Stripe processes subscription and payment information. We receive transaction identifiers, subscription status, plan, billing dates, and limited billing details needed to manage your account. RealtorBroadcast does not store your complete payment-card number.

Technical and usage information

We may collect IP address, browser and device information, login and security events, feature usage, error records, timestamps, and cookies or similar technologies needed to keep you signed in, remember preferences, prevent fraud, and operate the Service. The composer can estimate a city or region from your IP address using a server-side location database to show an example. This is not GPS or precise device location and is not added to a post unless you enter location text or select a location tag.

Your browser can store an active composer draft, captions, selected-file references, and display preferences so you can return to your work. A device-only draft is different from a draft explicitly saved to your RB account. Clearing browser storage can remove device-only drafts and preferences.

3. How we use information

We use information to:

  • Create, authenticate, secure, and support user accounts.
  • Connect only the social accounts and destinations you select.
  • Prepare, schedule, publish, and monitor content at your direction.
  • Display destination-specific status, make eligible retries, update supported published posts at your direction, and prepare analytics, reports, and account information.
  • Import selected files, provide AI writing suggestions, personalize your workspace, and deliver report links or share reports when requested.
  • Process subscriptions, send receipts and service messages, and provide customer support.
  • Detect abuse, investigate errors, enforce our Terms, and comply with legal obligations.
  • Improve the reliability, usability, and security of the Service.

4. Connected social account information

Connecting a social account is optional. You sign in directly with the social network, so you do not give RealtorBroadcast your social media password. We request only the permissions needed for the features you choose, and we protect the connection information we receive.

When a connected platform provides access tokens, refresh tokens, or similar authorization credentials, RealtorBroadcast stores them in encrypted form and uses them only to provide the features you requested. A refresh token allows us to request a replacement access token without asking you to sign in again, including when preparing or publishing scheduled content. It does not give us your social media password or permanent access. A platform may expire or invalidate authorization, and you may disconnect or revoke access at any time.

We use connected-platform data only to provide and improve the user-requested Service, maintain security, and comply with applicable platform requirements. We do not sell social platform data. Your use of a connected platform remains subject to that platform’s own terms and privacy policy.

You can disconnect a social account from RealtorBroadcast. You may also revoke access from the connected platform’s settings. Disconnecting stops new access but may not delete content already published to that platform.

5. Google Drive and Dropbox imports

These optional pickers let you sign in directly with Google or Dropbox and select supported photos or videos. We process the selected file contents and information such as name, type, size, and the identifier or download link needed for the transfer. RB does not ask for your Google or Dropbox password.

Google Drive importing uses the drive.file permission for files you choose or authorize through the picker; it does not request unrestricted access to your entire Drive. The short-lived Drive token is held in the current browser page for importing, rather than saved as a continuing server-side Drive connection. The Dropbox chooser supplies selected-file download links without giving RB a continuing Dropbox access token.

Importing copies files into your RB Media Library within your available storage. Larger regular uploads and imports transfer in smaller parts rather than requiring the entire file in browser or web-server memory. Provider authorization tokens remain in the browser during these imports; RB receives the selected file bytes, not those tokens. Create Post also attaches the saved files to that post. Cloud originals are not moved or deleted, and later changes do not automatically update the RB copies. Recognized identical imports and library reuse share a stored original; changed or converted versions may be separate files. Removing provider authorization does not by itself delete files already copied to RB.

Provider scripts and sign-in interfaces can receive technical information such as IP address, browser details, and provider-session cookies under their own policies. See the Google Privacy Policy and Dropbox Privacy Policy.

6. Google and YouTube data

RealtorBroadcast uses YouTube API Services. When you connect a channel, we receive its authorized identity, connection credentials, and available video or channel information and statistics. We use these to show your selected channel, upload with your chosen visibility, display results, and provide supported reporting or editing. Videos uploaded from your own files are distinct from statistics retrieved from YouTube.

Our use and transfer to other applications of information received from Google APIs follows the Google API Services User Data Policy, including its Limited Use requirements. Google API data is not sold, used for personalized advertising, or used to train a general-purpose AI model. Human access is limited to your specific authorization, necessary security or abuse investigations, legal requirements, or other uses expressly permitted by that policy.

Disconnect YouTube in Connect Socials or revoke Google access through Google account permissions. Contact support@realtorbroadcast.com to request removal of stored Google or YouTube data. YouTube API data deletion requests are handled as soon as possible and within seven calendar days of a deletion request. Removing RB data or revoking access does not remove videos held by YouTube; manage those directly in YouTube. See the Google Privacy Policy for Google's practices.

7. AI writing assistance

When you request AI writing, RB processes the text you submit, selected writing action, and any chosen networks to generate a suggestion. The current model runs on RB's server infrastructure; requests are not sent to an external commercial AI writing service. Requests can be queued and temporarily cached to return results. Suggestions used in saved drafts or posts follow the ordinary content-retention rules.

We do not use your prompts, captions, or connected-account data to train the writing model. Avoid submitting confidential client information or sensitive personal details unnecessary for the caption. AI does not publish a suggestion by itself.

8. Branding, saved reports, and sharing

We store company branding, report selections, saved templates, generated report copies, and historical statistics to provide your workspace and reporting features. Optional report emails send a link to the report owner's verified account address; opening that saved report requires signing in.

If you create a share link, anyone who receives it can view the selected report without an RB account until the link expires, currently after 30 days. Shared reports can include company branding, publishing totals, post titles, and captions. Links can be forwarded, so share only with intended recipients. Downloaded or printed reports can also be shared outside RB; RB cannot recall recipients' copies.

9. Canva integration

Connecting Canva is optional. You sign in directly with Canva and choose what RealtorBroadcast may access. Depending on the features you use, we may receive basic account information, details about the designs you select, files you choose to transfer, and the progress of an export you requested.

We use Canva data only to provide the workflow you request, such as creating or opening a Canva design, returning you to RealtorBroadcast, exporting a finished image or video, or attaching that export to your post composer. We do not use Canva data for advertising or marketing, sell it, or share it with unrelated third parties. If we later need a new category of Canva data for a new feature, we will update this policy and request any additional authorization or consent required before accessing it.

Canva connection information is protected and associated with the person who connected the account. When you disconnect Canva, remove RealtorBroadcast through Canva, delete your RealtorBroadcast account, or when the connection is no longer needed, we remove that connection information from our active systems. Disconnecting does not delete designs stored in Canva. A Canva design that you attach to a RealtorBroadcast post is handled as uploaded post media under the retention rules below.

Where offered, the separate RealtorBroadcast app inside Canva can let you authorize browsing your RB image library and saving selected design exports as new RB drafts. It receives library information, selected-image links, account name, and storage information needed for that workflow. You can disconnect this app connection independently. Transfers to Canva or back to RB follow the actions you authorize.

Your use of Canva remains subject to Canva’s Terms of Use and Privacy Policy.

10. When we disclose information

We may disclose information:

  • To social platforms when you direct us to connect an account, retrieve authorized information, or publish content.
  • To service providers that help operate RealtorBroadcast, including web hosting, Amazon Web Services S3 media storage and SES email delivery, Stripe payment processing, security, and technical support. Optional connected services also process files and data you choose to transfer through them.
  • When required by law, legal process, or a valid government request, or when reasonably necessary to protect rights, safety, users, or the Service.
  • In connection with a merger, financing, acquisition, reorganization, or sale of assets, subject to appropriate confidentiality protections.

We do not sell personal information. We do not currently share personal information for cross-context behavioral advertising.

11. Storage, security, and retention

We use reasonable safeguards designed to protect information. These include secure connections, protected password storage, encrypted social account connections, access controls, login protections, and optional multi-factor authentication. No system can guarantee absolute security.

Canva connection information is kept on protected server systems and is not exposed in the website or routine records. Access is limited to the signed-in user and the actions that person approved. If we discover a data incident that may affect Canva users, we will notify Canva, affected individuals, and authorities when required.

We keep information for as long as reasonably necessary to provide the Service, maintain security and business records, satisfy legal obligations, resolve disputes, and enforce agreements. Different records have different lifetimes:

  • Saved library files: Media Library originals remain for reuse until removed or deleted with the account. Deleting an entry does not remove a file still needed by a retained post. Shared originals count once; separate edited files and previews may also use storage.
  • Post attachments and previews: Pending scheduled posts retain their attachments through the scheduled date. Post-only originals are normally eligible for cleanup seven days after successful publication. Separate image previews are normally eligible after 45 days. Shared originals remain while a library entry or another retained post still references them. Preview availability therefore varies.
  • Ended subscriptions: When a canceled paid subscription has ended for 30 days and no paid access remains, post attachments and previews become eligible for cleanup. This does not automatically remove saved Media Library entries. Contact support for export or earlier deletion.
  • Reports and service records: Captions, delivery records, authorized analytics history, saved reports, branding, and support records may remain after media cleanup where needed for requested features or applicable obligations. Network-specific data requirements also apply. Removing a saved report removes its generated copies from RB's report library.

Temporary upload parts and cached results undergo routine cleanup. Deletion from active systems and backup rotation may occur at different times. RB is not a permanent backup service; keep your own originals.

12. Your choices and data deletion

You may update account information, disconnect social accounts, revoke permissions through a social platform, or cancel a subscription through available account tools. Canceling a subscription, disconnecting an account, deleting a Media Library entry, and requesting account deletion are different actions; their effects are described above. You may request access, correction, export, or earlier deletion by emailing support@realtorbroadcast.com from the address associated with your account. We may need to verify your identity before completing a request.

When an account is deleted, we delete or de-identify information that is no longer required, subject to security, fraud-prevention, backup, transaction-record, and legal-retention obligations. Deleting RealtorBroadcast data does not remove posts or data held independently by a social platform.

13. Email communications

We use Amazon SES to deliver account verification, password reset, security, billing, and essential service messages. You cannot opt out of messages necessary to operate or secure your account.

If you subscribe to our newsletter or agree to receive marketing emails, we store your email address, name when provided, subscription status, source, and any permission details provided. For contacts added by an administrator, we also record when and how the contact was added. Website subscriptions require email confirmation. We use this information to send RealtorBroadcast news, real estate marketing tips, product updates, and offers. Our email provider processes delivery events, including delivery failures and spam complaints. Marketing campaigns may also use email-open or link-click events to measure delivery and engagement. Essential account and security links use direct RB links rather than marketing click redirects.

You can unsubscribe from marketing emails at any time using the link in each campaign, without signing in. We keep a limited suppression record to respect unsubscribes, permanent delivery failures, and complaints. Importing an existing contact does not override an unsubscribe. Contacts removed by an administrator are hidden from the active contact list and excluded from future marketing sends. We retain limited records for email history, suppression, and undoing an accidental removal. Marketing preferences do not change essential account or billing messages. Contact support@realtorbroadcast.com for questions about your newsletter information.

14. Children

RealtorBroadcast is a business service and is not directed to children under 13. We do not knowingly collect personal information from children under 13. Contact us if you believe a child has provided information to the Service.

15. Regional privacy rights

Depending on where you live, you may have rights to request access, correction, deletion, portability, restriction, or an appeal, and to object to certain processing. You may submit a request using the contact information below. We will respond as required by applicable law and will not discriminate against you for exercising a privacy right.

16. Changes to this policy

We may update this policy as the Service, platform requirements, or law changes. We will post the updated policy here and revise its effective date. If a change is material, we may provide additional notice through the Service or by email.

17. Contact us

For privacy questions, requests, or concerns, contact RealtorBroadcast at support@realtorbroadcast.com.